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Business owner information
Heather P.
Indoor Shooting Range, Training Facility for civilians and law enforcement, Firearms and Class III Retailer, Tactical and Sports Equipment Retailer. We also buy used guns and offer Cash on the Spot!
Ask the Community
Q:
How does it work if you never shot a gun?
A:
To purchase or rent a firearm, you need only a clean background and a valid, state-issued ID or Driver's License. If you are not familiar with how to shoot, we recommend that you take a course prior to using the range so that you can enjoy your… more
Heather P., Business EmployeeÂ1 year ago
Recommended Reviews
Overall rating
13 reviews
5 stars
4 stars
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2 stars
1 star
- RL M.Manhattan, NY08813Jul 7, 2023
Their website is very deceiving. They advertise a wide array of availability of various arms, but when you drive 2 hrs to buy you find their inventory is a fraction of what they portray. Good selection of accessories, but if you're looking for a gun they say is "in stock"; think again.
I would say to call 1st, but credibility is an issue now, so beware.Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Heather P.
Jul 7, 2023
We're sorry to hear you had an unfavorable experience at Roll Call, or on Roll Call's website. Our website, much like stores like Cabela's, displays everything that we can get ordered in for you. To hold the complete inventory displayed on our website, we'd need a gun shop the size of a Walmart - as much as we'd love to, unfortunately that isn't an option. For this reason, there is also a disclosure on the bottom of each page of our website that states "Prices valid for on-line ordering only. Prices & Inventory on-line may differ from what is offered in our store. Please call for in-store inventory and price." You're more than welcome to give us a call going forward - if we have the firearm in stock, we'd be happy to place a hold on it for you. If not, we can place the order, get the firearm in for you, and notify you when it arrives. We sincerely apologize for any confusion or misunderstanding and hope you'll give us another shot soon!
- Rich M.Jessup, PA0699Sep 29, 2023
Bought a pistol, they gave me the wrong ammo, next day I went back, they told their policy was no returns on ammo. So I asked them if their policy was also selling the wrong ammo for the the pistol. Keep in mind, I bought them together, at the same time.never again
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Heather P.
Sep 29, 2023
Rich, we're sorry to hear you had a bad experience when you visited us in June. We try to keep the ammunition type clearly forward-facing on shelves on the floor to make your selection easy. Staff typically does check ammunition for compatibility if a new buyer is purchasing a firearm, but seems to have not done as thorough of a job in your case, missing the length of the shotgun shells by half an inch. For liability and insurance reasons, we cannot accept return ammunition. I can certainly understand why that may be frustrating, and I'm sorry the discount on the replacement box was not enough to improve your experience. We'd certainly love a chance to make it right. If you're willing to do so, stop in and see me for an indoor range membership on us.
- Meaghan Z.Vaxholm, Sweden01Jun 22, 2023
The manager here is on a power trip. She's beyond rude. Never shopping at roll call again. Not worth another penny in gas to get there. Don't recommend in the least. I've been to gun shops all over the country and this is the worst one by far. Didn't even want to leave a review- was there about a week ago- but wanted to warn some people not to waste their time.
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Heather P.
Jun 22, 2023
Good afternoon! As a former employee, you are familiar (both now and prior to your termination) with our policies prohibiting general public from secured non-public areas. We've spoken multiple times previously about persons who are not staff being in restricted areas, and made mention as recently as last week during your visit. At this time, we respectfully ask that you do not return to our establishment. We wish you the best.
- Amy Lyn O.Dallas, PA04Mar 26, 2023
if I could give zero stars I would.. first no one at the esk had to wait, next watched a video that said there would be guidance in the range ... it was my first time shooting so I kept looking all around no one entered except some power tripping ego manager that Tom a weird angle pic of me holding an unloaded gun telling my partner basically I was going to tkilk him and he didn't know if I hated my partner or what...
my gun was unloaded and I was never in a position to harm anyone at anytime he was taking weird pics with his camera to intimidate me instead of doing his job like the video said and come in to the range and provide the guidance that is supposed to be there from an employee when the range is in use especially first time shooters than he wants to make up some story of me when he is to lazy to do his job
correctly and wld just rather have a ego trip?
Not to mention we didn't know how to clean up or what to clean up, I kept picking up everyone's shell casings because there was no direction given..
I needed a new loader for my Glock and this napoleon complex guy comes over with a pink one saying it's the only one he has but I'm a girl so it's ok it's pink.. sexist on top of it all.. will never ever give a dime to this place again .. highly unprofessional and terrible customer service...Helpful 1Thanks 0Love this 0Oh no 1Business owner information
Heather P.
Mar 27, 2023
We're sorry to hear you had a poor experience at a range, but we think you may have meant for your rating to be for another business in the area. Here's why:
We pulled a report from our system of everyone who has shot at our facility in the past several weeks, and no one by your name was listed.
This area has audio/video cameras viewing every angle of the range including from either side of the bay as well as facing directly at the shooter from in front of the lane. (Staff has access to view this video feed from the office as well, as can be seen on the large monitor on the wall viewable when checking in.)
The video shown does not state there will be guidance for first time shooters, nor do we offer walk-in training. The direction given is that if you need assistance, you should ask the on-duty RSO. They are there to make sure everyone is shooting and handling deadly weapons in a safe manner and environment.
We offer a variety of colors of mag-loaders with many for sale right in the range check-in area both on the counter on the customer side and on the product wall next to the RSO, as well as on the wall as soon as you walk in the main firearms area before proceeding up to the range. Although there are sometimes colors such as pink, purple, orange, blue, red, and brown, there are over 150 currently in stock, most of which are black.
We pride ourselves with having a friendly, welcoming environment catering mostly to new shooters, many of which are women. Furthermore, we have the highest mix of co-ed staff in the area and the store is actually managed by a woman.
Again, we're sorry to hear that you may have had a bad experience in our area at a shooting range. We hope your next outing is different and that you can enjoy positive experiences in the industry. As a new shooter, we have many classes and opportunities for you to learn how to safely shoot and spend time on the range and would be happy to help you get scheduled for one. - A 5.Staten Island, NY02511Jul 11, 2022
Great place to shoot. Jason was awesome! (Hope they get the new Walther PDP to shoot soon). I brought my son in my woman, we had a really great time. clean and neat, I would recommend it to anyone.
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Heather P.
Jul 12, 2022
Thank you for your review! The PDP is on our list as soon as we're eligible to renew our range program with Walther. We hope to see you again soon. Please let us know if there is anything we can do to earn a fifth star!
- Sam W.PA, PA115144Mar 31, 2022
Cool place. It's worth it to come by just to see all of the awesome displays in the front of the store. They have a ton of demilitarized ordinance and other weapons. They have almost everything you can ask for at a gun store, including blue-label items. Guns and ammo are expensive so don't expect it to be cheap. The workers were nice and knowledgeable in my experience, very happy to answer all of my questions, and let me see as many guns as I liked.
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Heather P.
Apr 25, 2022
Thank you for your review! We hope to see you again soon!
- Bill D.Scranton, PA02Nov 2, 2022Updated review
Just purchased two firearms a day ago and went back in again tonight to buy two more. My girlfriend and I love going in to see Lisa. She's always extremely happy to see us and makes us feel like family. I called a hour before the store was closing to see if she would look up a price for us and she not only got the price but pulled the firearm from the case to hold it for me. We ended up looking at another firearm while we were there and worked out fantastic prices for us. She knows both of us by name even when we call into the store. The employees at roll call are the reason we will continue to purchase our firearms from them and range time.
Helpful 0Thanks 0Love this 0Oh no 0May 3, 2022Previous reviewI've bought 10+ firearms from roll call and a range member. The guys/gals there are great and always answer any questions I have. Recently bought a Beretta M9A4 from sales associate Josh. We ended up talking for over a hour and I then ended up putting a walther pdp after he suggested it. Highly recommend buying any firearms from these guys!
- John L.Kennesaw, GA57922Sep 29, 2022
Love this place. Helpful staff. Safety is #1. Great selection at fair prices. Usually not too crowded during the week so makes for a lot of fun.
Helpful 0Thanks 0Love this 0Oh no 0 - Dave C.Taylor, PA01Apr 17, 2021
The staff is very nice and knowledgeable able to answer all my questions. They offer safety classes and a shooting range which I will be attending.
Helpful 0Thanks 0Love this 1Oh no 0 - John S.Clarks Summit, PA22439Nov 23, 2018
This is the best law enforcement and firearms store I have ever had the pleasure of visiting. Not only are their prices competitive but their service and sheer industry knowledge combined with the level of polite professionalism is absolutely outstanding.
It's a family owned business and it shines through because I come away with the impression on every single visit that they sincerely care about their customers and go the extra mile every time to make sure they are taken care of.
My wife and I just moved to PA in the spring of this year. This group of folks and even the clientèle that frequent the place are some of the best folks we have met to date. The range is well worth what they charge and is kept clean and warm even on the coldest days.
Having been in law enforcement and now corporate security for over 22 years - there is a certain element of folks attracted to firearms that I would rather associate with and a certain element I would not. This is not the walmart gun center full of rednecks and neck-beards. These are true professionals whose commitment to safety and education is readily apparent.
I truly cannot say enough good things about Roll Call. It's our date night spot of choice now.
Highly recommend.Helpful 0Thanks 0Love this 1Oh no 0