Hilton Scranton & Conference Center

Nice hotel in the middle of the city. Walking distance to many restaurants and shops. Friendly staff. Clean rooms and comfortable beds. Restaurant and bar on premises.

Nice looking hotel but a bit rundown with some challenges on the administrative side. Booked a room here with Hilton points but was still charged for the room. After a couple of phone calls got it sorted out, but they still charged for parking even though we had no car. We were told they assume you have a car unless you tell them otherwise. Feels like a business desperate for cash. Highly recommend the Radisson next door instead. Much better hotel and service.

Overall, I generally like Hiltons. The Hilton brand for the most part is a solid standard and you know what to expect when you enter a Hilton branded hotel. Unfortunately, this particular Hilton didn't really fit that standard and missed the mark.

While the check-in was a breeze and the staff was overall friendly, the entire facility could use some love. It's showing it's age from the moment you walk in. From the outside, it looks a bit on the newer side. However, the lobby, elevators, hallways, and rooms all feel very rundown. The elevator doors themselves appeared to have something that had spilled on them, dripped down the bottom half and never was cleaned for months, and now are stained. Even though our room was "clean," it never really felt clean.

Negatives aside, the location is prime downtown Scranton. There's a cute coffeeshop called Adezzo a block away, along with an arcade bar across the street called Bartari. And Noir Dark Spirits is a great spot for nearby bites and drinks, a short walk from the hotel.

The parking situation is also a bit strange, considering the parking garage is technically not the hotel's at all - instead it's another separate business with it's own entrance directly NEXT to the hotel that the hotel front desk provides a daily in/out ticket once you've parked inside.

The Lackawanna Heritage Trail is a few steps away, a 70 mile long trail for a brisk walk or bike ride. The hotel used to house bikes to rent at no charge via BikeScranton.com/BikeLackawanna - however, I'm told that was temporarily discontinued due to Covid and the bikes have not returned to the Hilton. If you're looking for a local bike rental, I'd suggest calling the hotel first to see if the bikes are back.

Check in was good and then it took a major tumble. I was looking to relax after a long drive. Ten minutes after lying down, there was major hammering in the room above. I called the front desk and was told that there was a room renovation going on above me, but it should stop for the day soon. I headed for PJ's for a drink (or2) and dinner. The service was better than average, and the suggested food was very good. I was awakened at 7:15 with the start of the loud continuous hammering. Needless to say, after a quick shower, I left feeling less than rested. I drive through and stay in the Scranton area 4 to 6 times a year and will not stay here again.

DISGUSTING!! Don't let the pictures fool you!!! This was easily the WORST stay ay a hotel that I've ever experienced! (7/23/2023) What was supposed to be a relaxing and exciting vacation with my family turned into a complete nightmare! I've always been under the impression that Hilton Hotels are clean, comfortable, and welcoming. However, my view of this chain has been forever tainted. This hotel was absolutely disgusting and put the health of everyone in my family at risk. Checking in to the hotel, I could tell right away that something was not right with the air conditioning. It was very hot and muggy navigating the hallways and I was starting to become uneasy because there was a musty smell. I figured we would be able to remedy the situation by cranking the A/C once we got into the room. Room 705. We adjusted the temperature down to 60 degrees and made our way to a nearby restaurant and expected the room to be cooled off upon our return. When we came back, we were disappointed to find that our room had not cooled down much at all. We decided that since we were only there for the night, maybe we could cool off in the pool. There's not really much to note about the pool. I decided to take my 2 year old back up to the room to start giving her a bath and my 9 year old and husband would shortly follow. I was excited to try out the jacuzzi tub. Here's where it starts to get bad. The drain toggle was broken and hanging on for dear life and trying to keep my daughters fingers from being caught was a challenge. (She's a curious 2 year old so you can understand how safety is my main concern). To remedy the damage, a small drain stopper was in the tub that barely fit the drain and I had to keep refilling the tub. The handles for the water spun 360 degrees and trying to keep a steady temperature on the running water was impossible. I made do with what I had to get my child clean. I was so thankful when my husband and other child came back to the room. After the bath, I let me youngest wonder the room to play with her toys and quickly noticed that the bottom of her feet were filthy and black with who knows what. Mind you, I gave her a bath so there was no reason for this. I then decided to take a white clean washcloth, got it wet and scrubbed a spot on the carpet. The washcloth immediately went from white to yellow. I then became very curious and started my investigation of the cleanliness of the room. The entire room was riddled with filth and grime. In the corner of the bedroom there was what looked to be dried up pink vomit matted into the brown stained carpet. The lamps on the tables had dust build up. The sofa bed in the living room had stains that looked like the ingredients needed to make children. One of the pillow cases that something brown smugged on it. My husband pointed out that the stand up shower was falling apart. The metal frame that holds the glass walls of the shower was falling off the tracks. We noticed behind the peeling wallpaper in the bathroom was black mold! We began peeling back more and more wallpaper on every wall of the room and continually found more and more mold. I was appalled and shocked beyond belief and felt so guilty that I had subjected my family to this type of toxicity. I addressed this to the assistant manager (Tyler Vanderbilt) who was just as concerned as I was. He did everything in his power to try and remedy our stay with a newly renovated room. Once my husband and I hauled all of our belongings and sleeping children down to room 241, we began to notice mold in this room as well. They tried to cover it up by mudding and caulk. The next morning my husband called in the health department who confirmed the infestation of mold. He was able to shut down the entire 7th floor due to other rooms also having mold. Further investigation may warrant the rest of the hotel to be shut down. The general manager Paul became angry with us and acted as if we were causing a problem when all we wanted was to be heard, made comfortable and compensated for our horrible stay. We were told that to "get the hell off my property" and that Hilton's corporate attorneys were now involved. The only compensation that we received from Hilton was 5,000 reward points, which is pretty much a slap in the face considering the value comes put to be $31.50 towards a future stay. We will NEVER be stupid enough to stay in another Hilton hotel or any hotel affiliated by Hilton ever again.

Gabe best server and bar tender hands down! Second to none! All I have to say... extensive knowledge of the menu and helping my wife and I on our anniversary pair a wine to an appetizer and meal was incredible ! Very charismatic! We'll be back for sure for many more!

Ok so to start it off I went to sit in the bed and found a PINK DIDLO!!!!! In the bed we were supposed to be sleeping in then to make it even better room service came to are room at 9:45 knocked to fast for us to even answer came in we me and my wife were in the middle of something

Bed bugs In the rooms, black mold on the ceiling along with huge ceiling stains from water damage. The floors are disgusting and dirty. This hotel has definitely gone downhill.

Carl the check in guy and Luke the services guy were great. No, I mean GREAT! We felt very welcomed upon arrival. Luke even shared his supply of Hershey kisses with us. We were feeling a bit peckish as it was late and we had spent the latter part of the day at the nearby hospital, so it was nice to be able to select a piece of apple pie from the cold cases in the pantry shop. They were very tasty. When we arrived on the 5th floor we were greeted by a lovely fragrance gracing the halls. Really really nice. Kind of like a Bath and Body Works light fragrance. Very pleasant. My sister in law even commented again about the fragrance.
Our room was very clean, nice smelling and perfectly appointed. The beds were wonderful. My sister in law commented that she could stay there forever. Given that she has not been sleeping well due to her husbands illness (don't worry, not covid), this was a real treat/blessing/comfort for her. (Me too) the assortment of pillows on the bed was nice also as you can use the type you like.
Breakfast the next day was splendid. Can't remember the omelet guys name, and he did say it, but he was extremely nice as well. Breakfast was good although we had to rush off to the hospital before we could go in for round 2, croissants or muffins... the gal did let me take two muffins with me for later, which I thought was also extremely nice.
Parking is nearby and Carl validated the ticket so no complaints there.
Overall this is a very nice property and I will definitely stay there again. Actually, we may stay again in another day or so, depending on my brothers health situation. Oftentimes one does not know what to expect when booking lodging where You have never been before, however this time you have hit it out of the park.
Thank you.

The hotel is in great proximity to Montage Mountain, which is why we stayed here. Service was below grade, it seemed as though it was everyone's first day, although the staff was nice, they weren't knowledgeable or responsive. Rooms are clean. The pool and hot tub are way over chlorinated. It ruined our bathing suits and 2 feet of my hair broke off. The hotel will only comp the room and will not pay for the damages to bathing suits or my hair (my hair used to hit below my waist and now it's just below my shoulders). I'm now paying for hair treatments ($600 in so far and counting) and the hotel will not pay a dime even with receipts. If you stay here, stay out of the pool! I would recommend staying anywhere else but here. First day type of staff, and when something goes wrong, they absolutely will not help you.